1. HOW ARE CUSTOMS AND IMPORT TAX/DUTIES HANDLED?
Please kindly note that the Tax / Customs fee in destination country are at customer's expense.
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. MyLuckyVape is not responsible for products rejected, confiscated or destroyed by the customs in your countries.
2. HOW COME MY TRACKING NUMBER DOESN'T WORK?
We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there coulbe be a week's delay.
3. HOW LONG DOES IT TAKE FOR ORDERS TO GET SENT?
Items that are in stock are shipped in 1-2 business day.
And usually the shipping time is about 4 weeks.
4. Where will my order been shipped ?
Orders will be shipped from HongKong warehouse or Shenzhen warehouse, etc.
It will depend on which warehouse has enough stock.
5. WHAT ARE THE AVAILABLE SHIPPING METHODS?
DHL, UPS, Fedex, Post Parcel, YunExpress, UC Express, 4PX, etc.
6. WHAT SHOULD I DO IF SOMETHING IS MISSING FROM MY ORDER?
Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.